Pro: friendly staff. Con: literally everything else. Had a long wait for room. Once in room, room was dusty and not vacuumed. Commode did not flush. Asked for maintenance twice. Did not fix. Had to use lobby bathroom. No soap in lobby bathroom. No coffee cups nor coffee supplies in room. The staff was nice and waved my valet fee. However I reached out multiple times to corporate because I feel like my entire stay should be refunded, however they have not returned my messages.

Liked: Friendly staff.
Disliked: The entire hotel.

Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.

Liked: The staff.
Disliked: None.

Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.

Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!

Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!

Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.

Good

Disliked: The pool is really dirty and cold. Same as the hot tub ( that is not working )

Exceptional

Very good

Good

Liked: Convenient location. Friendly staff
Disliked: They were not on top of keeping toiletries and linens well stocked (our room had one cup for coffee, no cream/sugar, shampoo was empty, gym had no towels)

Passable

Liked: It was beautiful
Disliked: I had no soap, shampoo, or conditioner

Exceptional

Very good

Liked: The room was nice, very comfortable bed, clean. Front desk was very helpful and courteous. One can walk to the Mississippi Civil Rights Museum from there and the Amtrak is right across the street. Downtown was pretty deserted at night but getting to the more lively end of town was quick and inexpensive.

I won’t be back at...

Liked: Nothing
Disliked: Everything we ask the hotel can we have more towers, cause we only had one face towel in our room and they told us that they were out of towels and valet was getting our information with a cigarette in his mouth. That’s very unprofessional.

Will not stay again

Liked: Nothing
Disliked: Breakfast was expensive You had to valley your carBed uncomfortable Too loudNo soap in bathroom or shower