Pro: friendly staff. Con: literally everything else. Had a long wait for room. Once in room, room was dusty and not vacuumed. Commode did not flush. Asked for maintenance twice. Did not fix. Had to use lobby bathroom. No soap in lobby bathroom. No coffee cups nor coffee supplies in room. The staff was nice and waved my valet fee. However I reached out multiple times to corporate because I feel like my entire stay should be refunded, however they have not returned my messages.

Liked: Friendly staff.
Disliked: The entire hotel.

Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.

Liked: The staff.
Disliked: None.

Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.

Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!

Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!

Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.

Exceptional

Exceptional

Pleasant

Liked: The bar and grill had good good and good service. The hotel is very nice.
Disliked: Our room had no coffee. I asked for some at the front desk and was told it would be sent up . I never received it . And the parking is not included in the hotel price. It was a separate charge $28

Exceptional

Disappointing

Liked: Charged extra for parking breakfast was not included in the price was an extra 15 dollars and I was charged twice and I still haven't gotten money back yet

Disappointed

Liked: The room was nice enough
Disliked: The night shift crew were not very pleasant. They all had faces that looked like they hated their job. The guy in the "restaurant" didn't even smile. He barely spoke. Which is fine. The worst thing here was the hidden fees. Not only did they charge me an extra $50 for a deposit that I should get back today, but they also charged me $32 to park my car overnight. You had no other choice but to let them. There was no other parking. There was no complementary water in the room for the coffee. There was still a small dirty towel hanging on the shower curtain. Other than that, the beds were clean and fresh, at least. I can honestly say that I will never come back here again. The area where the valet looks like someone kicked their door in. It didn't even have a door handle. I mean, it's not horrible here, but it's definitely not worth the $225 just for one night stay on a week day.

Pleasant

Not worth the price at...

Liked: Only thing I liked was the sense or security
Disliked: Staff wasn't welcoming at all. Water pressure sucked. Location of hotel sucked. Restaraunt wasn't welcoming to the point we didn't eat there.

Exceptional