Hilton Garden Inn Irvine East Lake Forest Guest Reviews
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2.6 miles from Foothill Ranch centre |
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Mary Thu, 17 October 2024
Exceptional
Tamara Fri, 11 October 2024
Good
Liked: Pool and jacuzzi were nice
Disliked: Carpets are visibly stained and dirty Seems like it could use a good cleaning and paint
Nerina Fri, 11 October 2024
Exceptional
Ekateryna Thu, 10 October 2024
It was ok.
Disliked: Dirty carpet in the room, visible stains. Rusty bathtub.
Sydnee Wed, 25 September 2024
Exceptional
Jinellie Thu, 29 August 2024
Very good
Carol Wed, 21 August 2024
Great
Liked: n/a
Disliked: would like to have had it included.
Nina Sun, 4 August 2024
Superb
Naomi Mon, 29 July 2024
Hilton hotline was unhelpful and...
Liked: The location was good and on-site staff were helpful.
Disliked: I called the hotline to ask for help with an emergency. They categorically refused to help and said they would only deal with selling a new reservation. Also the cleaning of the rooms was not thorough. They missed key parts of the bathroom and there was trash on the floor.
Naomi Mon, 29 July 2024
Booking.com messed this trip up
Liked: The location was convenient and the rooms a good size.
Disliked: Booking.com messed up the reservation. I was waiting at reception for an hour because booking.com sent things to a non-existent E-mail address and they did not correct it until I called their hotline. No response to any messages. They tried to fob me off several times by getting me to call the property when they needed to fix the mistake. Then when I asked them to take responsibility for their own mistake, they put down the phone. Very rude.