Hilton Garden Inn Houston Nw/America Plaza Guest Reviews
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Write a review
Biviana Thu, 19 December 2024
Superb
Disliked: Was unable to adjust heating unit, staff member in front was not help full.
David Mon, 9 December 2024
Poor
Liked: The location was good for my needs.
Disliked: The listing is dishonest as it suggests a full breakfast. When you sit down they don't tell you it's only a basic continental. Very ordinary. The additional cost quoted on booking com is more than the actual breakfast so dishonest at every level. Will not visit again.
Elliot Sun, 8 December 2024
Good
Jennifer Thu, 5 December 2024
Exceptional
Liked: They made accommodations for a perfect 1st floor room
Disliked: They did not offer a full breakfast with the room only continental.
Juan Wed, 4 December 2024
Superb
Haymond Sun, 24 November 2024
Great!
Cherise Wed, 13 November 2024
It was a nice hotel...
Liked: Room was nice, bed was comfortable. Lobby and grounds were nice.
Disliked: Breakfast was included in the price we paid but staff said it wasn't in their system and attempted to ignore it. Then said she'd speak to the manager and I could ask in the morning. We were given a continental breakfast voucher for 1 day. The choices were very limited and the kitchen was closed for breakfast on the weekdays. Also the continental breakfast was $10 per a person otherwise and definitely not worth it. We chose not to debate the issue of the free breakfast and purchased breakfast on the weekend in their restaurant.
Lauryn Tue, 5 November 2024
Disappointing
Disliked: A staff member was very rude & argued with me after putting me in a handicap room.
Jingshi Mon, 4 November 2024
Nice hotel and will use...
Liked: Included breakfast was great. The rooms were clean as well.
Disliked: I wonder why staff at the front desk said the breakfast was not included initially and later accepted my explanation with a screenshot of my online booking.
Cynthia Mon, 4 November 2024
Exceptional