Hilton Garden Inn Granbury, Granbury

Satisfied

Liked: Location
Disliked: Bedding poor and booking had glitches

Exceptional

Liked: Hotel was very nice. Minor issue on check-in however was corrected immediately in a singe call to Booking.com
Disliked: Overall stay was great, but again the actual hotel experience was "If you had booked directly we could do more for you." I was able to contact Booking.com during check-in and was taken care of, however i actually had to a Google search to find the phone number. It should easier to get human help for check-in issues that are real-time.

Very good

Superb

Liked: Location was great. Room facing water vs road would be better.I didn't eat there so cannot comment on the food. Bar was enjoyable & service was excellent.
Disliked: Road noise & lights at night. Room was comfortable & clean.

We love to visit this...

Liked: The location is wonderful and our room had a great view of the lake. We walked to the square to watch the parade. That was so much fun! Kids and adults were excited to see all the lights and action.
Disliked: Both dinner and breakfast were disappointing. They forgot to put the chicken on my husband's salad and it took almost an hour to get 2 scrambled eggs for breakfast. Once they arrived they were floating in a liquid, so not edible. The waitress did give us credit for the messed up salad, but we just walked out after our breakfast was delivered since we had prepaid and checked out of the hotel. There was not enough staff to accommodate the crowd and the process creates confusion. I suggest you either offer a buffet or order from the menu - not both.Our room was nice, but it definitely is showing wear and tear. The bathroom had mildew in the shower, the shampoo was empty, and the coffee niche was dark and the trash can was either in the bathroom or across the room. The niche needs a light.

A very nice hotel!

Liked: Beautiful location, lovely view of the lake. The staff was friendly and courteous. The rooms were clean, and beds were extremely comfortable. The breakfast service was fast and nice selection, good value. While we didn’t take advantage - it was nice to know the dinner and bar service was available til 10:00. The self service was convenient and good selection to take up to our room.

Exceptional