Came for a UF game, one night stay. Lobby was clean and had cookies at check in. Room was nice and bed was comfy!

Liked: Comfy bed

Don’t stay here if you...

Liked: It’s clean and the staff is friendly
Disliked: The walls are paper thin. I could hear the people in the other room like they were next to me. Windows are cheap, heard trucks at Sam’s unloading all night.

Failure to disclose pet deposit...

Liked: It was available during an evacuation, good location, clean facility
Disliked: Bed very hard. Update- When Hurricane Milton was coming right at us we evacuated to Gainesville FL. I called numerous hotels and since many travellers were also evacuating it was difficult. I ended up with Booking.com who said there was room at this Inn. I specifically asked whether pets were permitted and they confirmed prior to making the reservation. I was quoted $143.84 and received a confirmation. When we arrived, the man at the desk at first said he did not see reservation, but I provided evidence of my booking. I had my dog with me when I checked in. He took my credit card. The next morning he advised us that breakfast was not included in the rate. When I received my credit card bill the charge was $229.51. I called the inn to complain and was first asked to send my confirmation, which I did. No response. Called back, no joy, called back and asked for a manager- they stated there was no manager on site, called back, at which point I was asked if I had a pet with me. I said I did, and she said there was a $75 pet deposit (which they apparently also charge tax on ). I was never told at any point there was a pet deposit and was told it was on their website. I said I never saw their website as this was an emergency evacuation and that booking.com had confirmed pets were allowed and no mention of a pet deposit when I checked in and showed my confirmation. Further, Governor DeSantis had asked hotels to 1) allow pets, and 2) waive fees for pets during the evacuation as many people had pets and he did not want to risk them staying in place. I then asked for managers name and email. Was given Chelsea Stevens and sent her a long email with copies of my confirmation. No response whatsoever, called back and asked for Chelsea- they said she was not on site. Very bad communications and public relations. Will never stay there again.

Superb

Liked: staff was friendly, rooms clean, comfy beds
Disliked: bright blue light on AC control. it lit up the room even at night. also breakfast was not included in all rooms. have to read all print

Exceptional

You won't be disappointed

Liked: This Hotel was excellent, and nicely decorated. The staff was knowledgeable and friendly. Our was clean and smelled good. The sofa and the bed was so comfy and that's no small thing!

Exceptional

Bad

Becoming my favorite location when...

Liked: Great location, comfy beds

Good