Liked: Our stay was very comfortable and quiet. People at the front desk were professional and informative.

Exceptional

Poor

Liked: Employees did their best but a few mistakes occurred.
Disliked: Bathroom shower was not clean. Pubic hair all over the shower and ants near the toilet upon arrival.

Superb

Exceptional

Liked: The staff was awesome and the rooms were very clean

Pleasant

Liked: Location to downtown
Disliked: Water was black when bathroom faucet first turned on and there was no hand soap in bathroom. We used shampoo

Exceptional

Very good

Exceptional

Staff, perception of safety, selection...

Liked: Signs indicate restaurant made to order. Breakfast was precooked buffet as standard.
Disliked: Pillows are a disaster with no loft. Down seemed quite worn out.There was confusion with the actual booking at the check in which was resolved with solid hospitality by staff.We were not allowed early check in for our funeral stay due to the stated "at capacity" status. When we checked arriving in town to see if the status had changed, there were very few cars in the lot so it wasn't clear why an hour ahead of check in was out of the question.