Wonderful staff and beautiful hotel

Liked: Great location and comfortable bed. Nice gym!
Disliked: Whirlpool (but the staff was very nice about it)

Hello! My name is Carrie...

Liked: Yes I sent y’all an email. I will cut and paste it here. Hello! My name is Carrie Bazemore and I stayed in your hotel uncomfortably last night. The first room we checked into had obvious bed bugs. It was in the sides of the mattress. I asked to stay in a different room several floors down. I’m sending this message bc room 707 (I think was the room) needs to be shutdown and sprayed and cleaned before other guest go back in that room. I feel our room should be refunded bc of that experience. I’m still scratching because of it.
Disliked: I wouldn’t stay at the hotel

Superb

Bad

Exceptional

Great stay for a great...

Liked: Cleanliness
Disliked: NA

Very disappointed in the overall...

Liked: The staff was friendly.
Disliked: The room cleanliness could have been better. The sink had streak marks, there was an earring back on the floor from a previous guest. There was makeup foundation spilled inside the restroom garbage can. Holes in doors, hair everywhere. The hot tub didn’t work and when we checked in we weren’t told what room we were in, where the elevators were, any info about breakfast or the pool etc. Overall for a Hilton, very disappointed.

Superb

Liked: The hotel was clean and I like the restaurant/bar area.
Disliked: The lobby hot water for tea needs to be continually hot. Please try buying an electric kettle to keep it hot. I had luke warm tea for 5 days.

A high quality hilton hotel.