Very good

Poor

Disliked: I was supposed to be called when our room was ready....never happened. Checked at 4:30 and was given a different room.....On check out morning, we went to breakfast off-site and returned at 10:30 to pack up and we're locked out of our room. Housekeeping didn't have access to let us in which required us to go back downstairs and have front desk reactivate our key.

I was so impressed I...

Liked: locationbreakfastroom

Great location

Liked: Great location, walking distance to university. They have water for you to refill your water bottle & glasses out just in case you didn’t bring a water bottle. Friendly front desk staff. The hotel is walking distance to a number of coffee houses & restaurants
Disliked: Very close to Amtrak which makes for a noisy sleep! Train runs all night. It costs $15 a night to park

Welcoming staff and great room...

Liked: I liked the spacious room at a top level floor. At night, there a sounds of the train and cars but not so loud if you are on the top floor. So, it was the perfect room to sleep. I got a good night sleep there and the front desk and staff were very welcoming.
Disliked: I wish they had a pool or complimentary breakfast. That would have better justified the price I paid for 1 person for 1 night at this hotel.

Disappointing

Exceptional

Prime location and helpful staff!...

Liked: Great location, friendly and helpful staff!
Disliked: The bathtub wasn’t exactly cleaned, got leftover hair in it.

Terrible customer relations

Liked: Close to UC Davis campus
Disliked: I tried several times to change the date of my reservation and left at least 10 messages several weeks before my scheduled date. Not a single call back or reply. The phone rang each time with no one picking up. I contacted the booking agent and they said contact the hotel. They had my money and didn’t give a damn afterwards.