Hilton Garden Inn Colorado Springs Downtown Co, Colorado Springs

Massively Unimpressed

Liked: The room and hotel was clean.The beds were very comfortable.The breakfast was fresh and tasty.The hot tub was very nice.Half mile easy walk to the Pikes Peak Center.We chose this hotel as special treat for our autistic son and it was close to the Pikes Peak Center.We would have had a much nicer trip staying farther away and driving to the venue.
Disliked: Cost was higher than most other hotels in the area and this is what we got:1. Couldn't use the TV! The remote didn't work despite staff bringing new batteries, a different remote and then trying themselves (as if we didn't know how to use a remote).2. The "heated" pool was wayyyy to cold to even entertain using.3. Had to pay extra to eat breakfast and 99.9% of it was exactly what every other hotel includes with the room charge. The only difference was the option for cook to order eggs. The prepared scrambled eggs were usual hotel powdered eggs.4. Had to pay for parking. No valet, no security, no protection from the weather, no direct access to the hotel. Have to walk down a ramp back to the street to get inside the hotel.

Great view

Liked: Location good, parking also good and reasonably priced. The room had an amazing view
Disliked: No free water - bottles in the room but very expensive. Room did not have a safety deposit box. WiFi free but limited, have to pay.A lot of additional things to pay for which I wouldn't expect for the room price.

Great first, short stay in...

Liked: Very friendly staff.Great location for walking, food, and bars.
Disliked: Everything was good. Friendly staff.

Passable

Disliked: Parking was inconvenient Breakfast was cold

Exceptional

Very good

Liked: It was clean and classy
Disliked: The parking and the check in location

Poor

Liked: Location
Disliked: Room and hotel was overall dirty. Stains on the sink and toilets. Being downtown it was ver loud. Could hear every car and drunk people at night

Exceptional

It was not good.

Liked: Nothing
Disliked: Parking, elevator not working, check in not on the ground floor

Do not recommend.

Disliked: This is a crazy setup. You enter but one floor down from the lobby. No stairs. One elevator was out of service. We waited up to 10 minutes for the elevator. Five minutes many times. Heard traffic for most of the night. Not well insulated from noise. Very strange for a 'higher' end hotel.