I would highly recommend staying at the Hilton Garden Inn Chelsea. Friendly staff; nice location; room was clean, roomy and comfortable.

Liked: Location; cleanliness of hotel and rooms; friendly staff.
Disliked: None.

Clean, bright and convenient hotel.

Liked: Close to everything.

Nice, clean, nice people, big...

Liked: Very nice big room, clean and comfortable. I am a littel putoff by steel doors, but I guess it is downtown Manhattan.
Disliked: The enterence is a little putoff - cold and not welcoming. Staff is though.

Very good

Staff was nice. Management sucked

Liked: Sucked!
Disliked: All garbage & junk food.

Not as we expected

Liked: Unlike our experience with the room assigned to us in this place, the pictures on Booking make the place look quite good. To us, our room presented itself less well maintained than we would have expected based on the pictures (and also for the room rate we paid). On a positive note: As being in the room was not making us feel very comfortable, we stayed out of the hotel a lot and spent more time sightseeing than we usually would.
Disliked: We got a room close to ground level (though we did ask the hotel for a quiet room higher up with a nice view at the time of booking). As we did not book a specific floor option, we accepted (a bit sadly though) that the hotel had ignored our request. We felt far more disappointed to find other issues with the room. We assume that parts of the room were probably not properly vacuum-cleaned for some time, judging by the dust fluff (and other clutter) under the beds. The coffee maker did not look tidy either (so we did not use it throughout our stay). The interior appeared worn and the paint on the bathtub had already started to peel off at various spots. Overall, we did not enjoy our stay.

Excellent location and nice ,...

Liked: Excellent location, close to two metro stops and walking distance to Penn station (with trains to JFK and to EWR airports). The street has a flower market during the day, which is lovely. The staff was very kind and helpful.
Disliked: There is not much of a lobby, the restaurant was closed .

Good

Liked: Staff very helpful and friendly.
Disliked: Room was very small and hardly any space for clothing for 4 in family room.

Very good

Liked: Great location, spacious rooms, big and well illuminated bathroom.
Disliked: The breakfast included is rather poor, too expensive for what it offers, you better pay directly and choose from the menu. The lobby needs renovation. No slippers. The room lights are not enough.

Superb

lovely location, decent value for...

Liked: great location in the in the flower district. was lovely walking out each morning. staff were wonderful. helpful, welcoming & genuine.
Disliked: nothing really. as expected