Hilton Garden Inn Charlotte Southpark, Charlotte

Exceptional

Good

Room 447 is terrible for...

Liked: Location is good
Disliked: The 4 nights I stayed I wanted to watch Netflix with my account and the TV is outdated! It's not smart! I thought it was absurd that a hotel of this level would have a TV that wasn't smart! The curtain is broken! I can't see sunlight in my room every day, I have photos! The curtain was held up by a "peg" "clip" what the hell? I've never seen that in a Hilton!! The curtain in room 447 needs to be fixed urgently! The air conditioning needs to be cleaned, there was a lot of dust in the air.

Nice hotel, great location and...

Liked: Great location. Large rooms. Friendly and helpful staff.
Disliked: Water pressure was very low in the shower.

Bad

Disliked: They charged my credit card thrice. Once 168 usd which were actual charge and original charges. after my checkout next day they charged 452 usd when I called they reveresed my amount. And then next day again they charged 312 usd and after call they told they refund it again.. but I didnot recieved that refund till today date. They are doing frauds. So beware using your card with them.

Overall, our stay was great...

Liked: I needed a place close to my daughter’s residence and this place was only 8 miles away. It was very reasonably priced, very clean, and very comfortable.
Disliked: The only negative was the bartender in the bar. She was friendly enough but not very good at servicing new customers. She kept serving the customers already at the bar even though they ordered more drinks after we ordered ours. She made us wait far too long to get our first drink and she wasn’t busy at all. She needs to be better at her serving skills. We almost walked out because of it but my husband really wanted a nightcap before going to bed for the night.

Excellent location. Outstanding front desk...

Liked: I only stay at hotels with peloton bikes in the gym. Both bikes do not work. Great value. Excellent location. Outstanding staff. Really great
Disliked: I reported bikes in the gym were not connecting to the internet. But they were not “repaired”

Passable

Liked: Staff was excellent
Disliked: Room are run down. Room and elevator smell like a barbecue grill

Passable

Excellent.

Liked: Staff was exceptional. The front desk personnel were VERY personal and even remembered my name. Room was very clean and comfortable. I didn’t use many of the amenities but everything about this hotel was very nice.
Disliked: Doesn’t have a nicer restaurant but does have a bar/restaurant combined and the food was decent.