Exceptional

Really feel like we were...

Liked: The hotel was very nice, and clean
Disliked: I feel like we were way over charged considering circumstances at the time. For it to be a day after a major hurricane and have them charge me almost $400 for one night was unreal but it was medically necessary for my husband to have power

Worked for what we needed,...

Liked: The bathroom and rooms were very clean, staff was friendly and lobby was clean as well.
Disliked: The breakfast buffet being 15$ for adult & 10$ for child. I was under the impression the breakfast was free (like any other) but it was not and we got a 27$ bill after eating that we were not expecting.

Superb

Superb

Very good

Liked: Clean and comfortable with great staff
Disliked: Elevators were down. They did get them going in a timely manner

Exceptional

Disappointing

Liked: Shelter from the hurricane
Disliked: When power went out no back up generators, even in the lobby area. Paid for continental breakfast and while I obviously understand no hot breakfast would be served it would have been nice if some pastries and beverages could have been put out. We had to leave early and drive in awful winds because we had hungry children.

Clean, pleasant staff on hand...

Liked: When arrived greeted with very pleasant staff as well as the next morning.Lobby and room were exceptionally clean.Server at buffet was exceptional as well.
Disliked: Four days prior I tried to cancel as I did not know if I could make it. The rep on the phone was awful and at first they do make exceptions to the 10 day canellation but came back and said my manager said "absolutley not". Very rude. And it seemed to bother them that I booked it through booking.com! I was fabaglasted.