Hilton Garden Inn Allentown West, Breinigsville

Cold and unimpressed.

Liked: Clean, good location, staff was kind
Disliked: The $17 breakfast fee for the worst setup I’ve ever seen in a hotel. Most times we find a hotel with free breakfasts that do a way better job than this. Nothing looked appetizing and there was a poor selection. Essentially we paid $17 for a half of a bagel. Not impressed at all. Lobby was freezing so we put our coats on as well as everyone else there. Swimming pool was small, dated and also freezing.

It was decent would not...

Liked: The location
Disliked: Front desk staff lady was not that pleasant, pool gave my son a rash, dogs barking in the night and loud people slamming the doors at all times of the night multiple times.

Avoid this hotel, if you...

Liked: Not much to like. Walls were thin rooms were outdated and visibly unclean. Tv had drip stains like it hadn’t been wiped in years. Floors were not moped.
Disliked: Staff was rude. Unwelcoming. considering the fact I booked on Booking.com. After showing proof, they did not want to honor the 25USD property credit therefore Booking had to issue it. 75$ per fee for one night is ridiculous.

Pleasant

Liked: The location was the best part. Plenty of restaurants and things to do.
Disliked: The pillows were awful. I asked for more firm pills and even tho the staff tried to accommodate they were very flat as well. I had to stack 4-5 pillows on top of one another just to get support. That and the housekeeping staff was very noisey in the morning.

It was foul.

Liked: Absolutely nothing.
Disliked: Our shower floor was layered in a thick scum. Same thing in the sink and the toilet had hairs on it. Ugh! The pool was so warm as to be on the hot side and both the hot tub and pool were green with a layer of scum on top. We were also charged $80 above the booking.com rate. When I called afterward to sort this out, my calls were never returned. Absolutely disgusting!!