Our check in was at 3pm. We did not get into a room until 5pm because they did not have any "available". Front desk was extremely rude - multiple charges to the credit card that they could not explain.

Disliked: Terrible experience.

Pleasant

Very good

Staff went Above & Beyond...

Liked: Facilities are clean and well-kept. Was easy to relax and to sleep. TV channels were more than adequate, lotion, shower soap, shampoo & conditioner were of good quality. Overall, it seemed like a well-run facility and exceptional staff. They went above and beyond my expectations. I walk with a cane and am prone to falling. The front desk manager and staff were so very helpful. That morning Brian met me at my room promptly at 4:45 a.m., he escorted me to the main lobby, helped with my bags, loaded them on the shuttle and, then he even carried my bags into the airport (Delta ticket counter). I am so grateful to Brian, to the shuttle driver who gave him the time to further escort me to the ticket counter, and to the front office manager and staff who facilitated that service and to Brian who was amazing and a life-saver! Thank you, Hilton Cincinnati Airport!

Exceptional

Exceptional

Liked: Very nice and staff was wonderful
Disliked: It was nice. I wish the pool was heated

Exceptional

Liked: The nice customer service
Disliked: When trying to sleep! The children in the next room were extremely loud and disrupted my sleep.

Every employee of the Cincinnati...

Liked: Great location near the airport.
Disliked: N/A

Great!

Liked: Clean, comfortable and friendly staff!
Disliked: Confusing entrance.

Harassed by staff for sitting...

Liked: I've stayed there twice and I won't be staying there again.
Disliked: Nothing