Exceptional

Underwhelming, Outdated, and Freezing. An...

Liked: The hotel restaurant and breakfast were great. The staff at the restaurant was also excellent. Very attentive and kind. The hotel was in a good location. The parking was secure and safe.
Disliked: The room was absolutely freezing no matter how high we turned the heat up. The Tv did not cast correctly despite having the settings to do so. The hotel wifi would disconnect or not be in range in the hotel restaurant. I got better service from my cellphone hot spot. The Phone in our room never worked (in fact, the switchplate with the phone cables was hanging out of the wall behind the bed). We found painters tape on fixtures in the bathroom. I found gum pushed against the nightstand. Our recycling was not taken out any day of our stay by housekeeping- it continued to pile up throughout the duration of our stay. We did go to the front desk the first night to ask about the phone and tv, we were told the tv was old, and that someone would come fix the phone. No one came to fix the phone. Too many issues for a hotel that costs this much per night. Will not be going back, and have advised all our work colleagues to steer clear of this place.

Was told I’d get a...

Liked: The room was big, which was nice, but somebody left a plate of moldy food in the oven and it stink so bad staff had to come and spray it down. There was also a black widow outside of the master deck and also about 10 spiders that were huge and ginormous outside of the living room deck, and someone had to come and vacuum them up and did not get all of them. I was told I would only be paying $98 for the room, but my card was charged $320. I’m supposed to get the $50 back plus $150 off the room because of my stay. I have not got any money back and I am very disappointed because I need that money back. Very disappointing trip as the room was absolutely disgusting.
Disliked: The room was big, which was nice, but somebody left a plate of moldy food in the oven and it stink so bad staff had to come and spray it down. There was also a black widow outside of the master deck and also about 10 spiders that were huge and ginormous outside of the living room deck, and someone had to come and vacuum them up and did not get all of them. I was told I would only be paying $98 for the room, but my card was charged $320. I’m supposed to get the $50 back plus $150 off the room because of my stay. I have not got any money back and I am very disappointed because I need that money back. Very disappointing trip as the room was absolutely disgusting.

Bad

Liked: Our car got broken into and damaged
Disliked: Not able to trust parking paid for due to not safe area anymore

Exceptional

Liked: Everything lol this hotel is the best one Ive stayed at
Disliked: Small minor details in the rooms but doesn’t matter

Exceptional

Great Value!!

Liked: The hotel is stunning! I didn’t dine at the restaurant downstairs, but the food looked delicious. Having a Starbucks in the building is super convenient. Everything was very clean, and the elevators are impressive!
Disliked: Nothing I didn’t like about it besides parking fee, but kind of hard to find a place with free parking these days

Superb

Exceptional