Hilltop Inn & Suites Guest Reviews
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1.6 miles from Victorville centre |
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Lelaunnie Tue, 15 April 2025
I Will NEVER BOOK HERE...
Liked: I WILL NEVER BOOK HERE AGAIN!!!! I Asked For A Non Smoking Room, They Put Me In A DIRTY SMOKE FILLED ROOM. Like Someone Just Left The Room And They Did Not Clean It At All!!! The Bed Sheets Were Dirty. There Was Piss All On The Toilet, My Eyes Were Burning From The Air Quality Because The Smell Of Cigarettes Was So Heavy!!! The Floor Wasn’t Swept! There Were No Outlets To Charge My Phone. They Refused To Refund Me For Not Staying The Second Day Or Even Accommodate Me With A Better Room, If They Even Had It. And THEY KEPT MY $60 DEPOSIT, Lied And Said It Would Go Back On My Card. I Still Haven’t Received It. DO NOT BOOK HERE! And The Pictures Advertised Are FAKE. The Room Looks Nothing Like The Pictures!
Celeste Wed, 9 April 2025
horrible id never stay here...
Liked: everything
Debbie Tue, 8 April 2025
Need to do better more...
Liked: The beds were not made right they were still trash on the force between the beds there was urine in the toilet seat the sink was dirty in the mirror as well the towels need to be proper more cleaner they look kind of dirty even though they're washed the refrigerator was not working
Disliked: The rates were fine
Jenniffer Fri, 4 April 2025
Sweet
Anderson Thu, 3 April 2025
Passable
Alain Fri, 28 March 2025
All staff was helpful and...
Liked: The rooms were very nice and clean housekeeping was very helpful and polite.
Disliked: The staff was always helpful and polite
Susan Thu, 27 March 2025
Gross
Liked: The smell of cigarettes was coming in through the bathroom vent. This was the worst hotel ever I've stayed at. It should be shutdown
Disliked: Chris was great. The hotel was disgusting.
Ryan Mon, 24 March 2025
Exceptional
Sharon Thu, 20 March 2025
Disappointing
Disliked: Didn't look clean at all, towels were super stained, curtains looked dirty.
Ybarra Mon, 17 February 2025
Bad
Liked: No microwave ask for lower floor. Told them just got out of surgery for a hernia she said no bottom floor. The toilet has pee on the bottom. Didn't No container to get ice, mini freeze door didnt close properly had to put my bag in front.no pets allow. I had my to dogs mini Pins. Not a good place for my family.
Disliked: Lots of homes less people got there at 8pm & got full charge for the room not good. They were knocking on the door at the door at 10:30 am we were packing are luggage to leave I have not ever had a hotel knocking on the door like that. Look around the parking lots. The hotel parking had 5 car in there lot. I didn't say anything to the clerk