Hideaway Santa Barbara A Kirkwood Collection Property, Santa Barbara

Disappointing

Liked: Beautiful bed and breakfast and nice staff. Booked the suite unit on the top floor.
Disliked: The shower did not work and was not distributing very little water. It was really stressful as I was trying to get ready for a Gala event and struggled to get enough pressure from the shower head to rinse the shampoo and conditioner. As I went to check out housekeeping let me know that the water was going back into the wall and flooded the room below. Disappointed they even rented my room to me knowing the shower did not work. Wouldn't the cleaning team have caught this when they tried to clean the shower from the previous guest? They said they would credit me back 50% of the night for all the inconvenience but the credit never came through.

Exceptional

Good for what we paid

Liked: Very cute hotel. Rooms were darling and completely redone. Love the addition of a tea pot to make tea/coffee in the morning.
Disliked: They said that breakfast was included from 8-10 but when we went down at 9:00 to get it, it was completely unorganized. We stood there for a few minutes, but the person at the front desk did not acknowledge us. All that was out was tea/coffee, fruit, and danishes, but it looked like some guests had eaten eggs from the dishes left on tables. It didn’t appear like there was any wait staff. We ended up walking out, checking out before check out time, and going to purchase breakfast elsewhere. Also, parking was very tight for larger vehicles.

Exceptional

Great little spot in Santa...

Liked: Loved breakfast, and the room! And the staff was great!
Disliked: The fireplace didn't work.

Lovely hotel

Liked: Absolutely loved this hotel. Kind staff, lovely rooms, very clean, comfortable beds, good breakfast. I can go on and on. I loved everything about this hotel ❤️

I have never stated a...

Liked: beautiful
Disliked: nothing

Good

Liked: Friendly stuffClose to the ocean and to the centreFireplaceHomemade gingerbread
Disliked: Small roomMissing warderobe Stinking desinfection ( horrible )

Pleasant

Liked: Location and parking was nice and convenient! Receptionist was very kind and breakfast area is beautiful. My original room had maintenance issues so I was upgraded which was lovely...and almost necessary because it was COLD without the fireplace on.
Disliked: Breakfast is included but very very sad :/ Lots of noise in the early morning from housekeepers. Floors felt dingy/dirty so I wore socks/shoes around apartment.