A great place for a nice weekend. The restaurants are fabulous and outdoor bar very fun. The staff in both the restaurant and hotel are very friendly and add to a wonderful experience.

Liked: The staff were very helpful; the food was great; the rooms were clean and beds comfortable.
Disliked: The elevators need updating.

Exceptional

Superb

Very good

Liked: The tubing, skating and restaurant onsite. We also used the kings tower to play games
Disliked: There was a mix up with Booking com. I paid them and then Heritage charged my card again. Thankfully my money was refunded after one call to the hotel.

Poor

Liked: It was ok

Superb

Superb

It was a very enjoyable...

Good

Exceptional

Liked: Staff inside the hotel and outside at the avalanche Express were fantastic
Disliked: Not much to offer in the way of prizes in the arcade. The crane machines were very ineffective and basically a waste of money. Very disappointing for the littles that were hoping to walk away with a prize. Consultation with the company that provides them is definitely needed.