Henn na Hotel New York, New York City

Exceptional

Liked: The LG AirDreser was perfect for this trip, as we were staying in New York for 9 nights and used it every night.
Disliked: No

Great location, comfortable room and...

Liked: Great location in mid town, short walk to Empire State and Macy’s East access to subwayStaff really friendly and helpful
Disliked: Nothing

Superb

Liked: Nice, small hotel in NY
Disliked: Queen size was a little small for 2 persons as room was advertized for up to 4

Very good

Good

Liked: Friendly staff at the reception. The introduction/welcome was quick.Styler for clothe refreshing was useful.The bathroom is comfortable (shower, toilet both well maintained and modern)
Disliked: During check-in, they could explain more about the hotel. Maybe too quick as nothing further was explained, no tips, no "try xyz".VERY poor noise isolation on the 7th floor. The neighbor's TV aside, you could hear people talking on the street below, every siren, every car... the fridge and the AC didn't help either.

Nice stay with opportunities for...

Liked: We liked the location. It was in mid-town and close to 34th Penn Station subway, MSG, Macys, and lots of good restaurants. Loved that there was a fridge in the room. Housekeeping was great and very accommodating. The slippers was a nice touch and the bidet in the bathroom was great.
Disliked: It's supposed to be a Japanese hotel, but yet you wouldn't be able to tell outside of the Japanese restaurant inside and the bidet in the bathroom. The room was a bit too minimalist, with no paintings. It would've been helpful to have a pen and a pad of paper. Long desk with lots of room and it would've been great to have two chairs instead of only one. I couldn't log onto the Wi-Fi on my laptop, which was disappointing. Front desk staff was nice but sometimes wouldn't make eye contact with you or acknowledge you when entering or leaving the hotel.

Very good

Liked: We particularly liked the location. it is very central and thesights are easy to reach by metro or bus.
Disliked: there is nothing worth mentioning.

Would love to stay here...

Liked: I can't imagine staying anywhere else in NYC. Wonderful staff and impeccable facilities. Henn na Hotel feels like a place away from home. Shout out to Stephanie at the reception for her amazing service.
Disliked: N/A