Henderson Castle Inn

Terrible. Never again. Would like...

Liked: The gardens were pretty, but all the lights were broken.
Disliked: DO NOT GO.Checking in or out, waiting for a table, anything service related, bide your time. It will be a while of staff walking by you and not even acknowledging you.Very expensive and everything was terrible. We got a Groupon for the surf and turf and it was awful. The server never took our drink order. When asked, he wasn’t sure if there was a wine list. After delivering the drinks, he never came back, and the manager had to help out. My house cab tasted like vinegar. The water glasses were all filthy, some even with lip marks. The spray painted plastic plate servers were filthy, plastic napkin rings, dirty worn linens, unbussed cafeteria tables. The seafood tower was room temp, the shrimp were whole (eyes and all) and not deveined, lobster tail was full of feces, the oysters were all mucus with no broth or flavor, advertised king crab and served snow, rock hard scallops and no calamari. The tomahawk steak was cut into fajita slices and then baked- medium was actually extra well done. The mashed potatoes were cold and our other side was undercooked mushrooms and peppers. Disgusting, oily, flavorless. All of it. Our reservation was for 6:30. We didn’t eat until 8.The room is a whole other story. Horror house. Spiders, bees, cobwebs, rusted moldy shower head, drain and curtain. The shower and sink don’t drain and the shower water goes right up to the toilet so your feet are in a puddle when using it. The photos show travel sized amenities. Not true. Nothing other than towels stained with someone else’s lipstick.The doors and windows don’t lock or even close all the way! We could see light from outside through the door frame. Only three of the 8 windows had cranks to open. We cranked one open and the entire thing just fell into the driveway. We called the emergency number on the sheet in the room and it was no longer valid. We googled the hotel and found a contact number.

Superb

Liked: Staff was very good and Alex was 100% in character of the times!
Disliked: The only way to do self-guided tour is to pay $24. That's a bit of an insult for a guest paying to stay there - that also dined there.

Exceptional

Liked: The staff was fun and accommodating. Even if that mostly was them just giving us plenty of space to relax. We really appreciated their enthusiasm and effort to make our visit fun and chill. Thank you, the ones in the front and to those in the back we didn't see cooking or cleaning or doing whatever to help make our stay that much more enjoyable. Thank you.Though some other guests talked of rumored ghost stories, we personally had nothing but welcoming good vibes from the whole place. The whole set up is fun. The wine tasting was fun. AND DINNER WAS DELICIOUS. The chef really treated everyone that dined the same evening as us. In my opinion, the steaks are worth the trip alone. The tour was nothing big or too bothersome but the whole place was just fun. It's like being allowed to roam around in a big kids' tree-house. Or maybe it's just what it looks like, inside some artistry stranger's Victorian home full of historically creative decorations along with plenty of Grandma's hoarded attic treasures. Traveler's Note: Worth visiting or calling ahead maybe to make sure you're getting what you're requesting via third party booking sites just to save the hassle if a room with or without AC is gonna ruin or stay or if the room requested isn't at that location as advertised but actually at their sister location miles away. But like I stated at the start, the staff was accommodating.

Passable

Liked: everything was so beautiful i can’t just choose one thing
Disliked: the staff were super nosy and weird one of them took a picture or a video without my permission at i was leaving

Not a great staff maybe...

Disliked: Got told we were staying in castle and ended up being booked at another property along with many other things

It was good to say...

Liked: The castle is really pretty on the outside. The photos of the rooms look really nice.
Disliked: The rooms are significantly smaller than they look like they’re represented in the photos. When we walked into our room, the first thing that we saw was the toilet, it was a little bit bizarre. Some of the lights in the room didn’t work. Climate control didn’t really work so we had to open a window. There was no staff there really there’s just one guy. When we had continental breakfast in the morning, the butter was frozen. Most of the ingredients for the continental breakfast came from Aldi.

It is a good experience,...

Liked: All the charm the castle has, & the cozy feel from the atmosphere there. The lady at check-in was really nice and helped us to our room and answered our questions we had. The Queens room had a balcony. Roof top hot tub had nice views. Their free breakfast was good.
Disliked: Our bed was more like a full-size bed than a queen. Uncomfortable bed, & pillows were horrible. We had the Queen Tower room, and it felt really small. Roof top hot tub wasn't very hot, & it was outdated. Wanted to eat there, but prices were to steep for us!

WOULD DEFINITELY GO BACK AND...

Liked: WELL MAINTAINED, EXCELLENT STAFF AND COMMUNICATION
Disliked: NA

Exceptional

Liked: Very romantic B&B