Helvetia&Bristol Firenze - Starhotels Collezione Guest Reviews
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2.3 miles from Florence centre |
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Aleksandra Wed, 16 April 2025
Exceptional
Liked: Nice and helpful hotel staff, great location of the hotel in the very center.Very clean and beautiful hotel decor.
Veronica Mon, 14 April 2025
Nice but expensive
Liked: The Hotel is elegant and the room was beautiful. However having been traveling through Italy and living in great hotels the service here was very uneven. The concierges were very helpful but the rest of the hotel was understaffed. Breakfast service was very slow and for example the otherwise excellent gym didn’t have towels filled up. We didn’t feel the price quality was up to par. Parking and gratuity wasn’t included.
Karen Thu, 3 April 2025
Great hotel in a great...
Liked: Beautiful rooms & we were given an upgraded room! Staff was excellent - so attentive and polite. Perfect location!
Sagi Mon, 31 March 2025
Perfect hotel in a perfect...
Sumesh Sun, 30 March 2025
Exceptional
Dkosk Mon, 17 March 2025
Unforgetable experience
Liked: The Kindness from allt he staff, the hospitality we felt from the momment we arrived and the guy at the reception was reason to come again. (No name needed, everybody will understand)
Disliked: Nothing !
Dieter Thu, 13 March 2025
Very good
Liked: Everything was exellent except the breakfast
Disliked: Breakfast service was understaffed, diificult to cope with the demand. Some empty bowls on the buffet. Staff were very friendly though but overstreched.
Madonna Thu, 13 March 2025
Superb
Anastasiia Tue, 11 March 2025
Highly recommended to stay :)
Liked: Everything was perfect! especially the professionalism and kindness of the staff
Disliked: Spa is not included
Basak Mon, 10 March 2025
Very luxurious, you feel pampered!
Liked: Service and luxury decoration and details like fresh flowers in the room AND in the bathroom (so cute).? And great breakfast!Very central.
Disliked: I saw a cockroach in the breakfast room running across! I told the staff. Maybe it’s normal in old buildings? I found a small piece of ceramics in the chocolate cake! Very much noise on the street side especially on Saturday night.