Hellaby Hall Hotel; BW Signature Collection, Rotherham

Very good

Good choice for business people.

Liked: Location. Reception staff very friendly and efficient check in/out.
Disliked: Rooms are a little tired. Need a refresh. Bar only has low level tables. Not ideal to eat at.

Shabby & dated. Urgently needs...

Liked: Location is good - 2 minutes from motorway.
Disliked: The hotel is very tired and in need of renovation.The original old hall is reserved for weddings & functions. Main hotel is a purpose built structure, I'm guessing from 1960s/70s. Bedroom was small and pokey, and window frames rotten. Carpets thin & poor quality, tatty furniture. The WiFi is very poor and intermittent - not good for the business traveller. There wasn't even a power socket next to the bed to charge phone overnight instead an old 3 round pin socket. Urgently needs updatingBreakfast was reasonable, but if you're not a fan of a full English, then continental choices was very limited.

Good facilities, great value and...

Liked: Really friendly reception and leisure centre staff - couldn't do enough for you.

A good place to stay...

Liked: Nice room. Quite. Clean.
Disliked: Overall a decent place but in need of some maintenance TLC - especially in the Spa and leisure area. Breakfast was ok but could do with an improved spread of choices to elevate it. Some staff need help to show a more friendly disposition towards guest.

Great location, very good gym...

Liked: Great location, very good gym and pool. Rooms were comfortable and the food was excellent.
Disliked: Nothing

Room for improvement

Liked: Used the swimming pool and sauna, very nice but swimming pool could have been a bit warmer. Room was very clean and good selection of food at breakfast.
Disliked: Ordered a double in bar and only received a single. Didn't fancy a second whole drink just before sleep. At breakfast 0930. One bagel at this time was poor. Did ask and was told they have no more without even checking. Coffee was cold when arrived at table. Had to get the pot replaced and when done they said they had to wait for the water to heat up.

Exceptional

Liked: Beautiful hotel,comfty bed,lovely room,great food and lovely welcoming staff.

Staff 100% made it more...

Liked: Lovely old property where you can get lost in the corridors, which we did a few times! Made the stay far more exciting!
Disliked: Late night doors felt really noisy is the only thing I can think of, which is the same in most hotels unfortunately.