Hellaby Hall Hotel; BW Signature Collection Guest Reviews
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Write a review
Angie Mon, 24 March 2025
Great day and night
Liked: Internal door to pool
Disliked: Lots of corridors like a rabbit warren
Helena Sun, 23 March 2025
Good place to stop over...
Liked: Good location for Centre Parcs. We have stayed many times before. This time, we had a larger party. Staff are fantastic at the property and the quality of the food is excellent.
Disliked: The hotel did not seem to be the same standard as other times we have stayed with regards to all of the staff.
Kirsty Sat, 22 March 2025
Exceptional
Phil Fri, 21 March 2025
Nice hotel let down by...
Liked: Rooms were nice, very clean. Scones were good while we waited to check in!
Disliked: Signage to bar and restaurant confusing. Some staff very brusque and off hand particularly the lady on reception who told us we were 20 minutes early and to go away to come back after 20 minutes. Didn't even check to see if rooms were available or even suggest we had a coffee in the bar - an unfriendly, unwelcoming rules is rules approach. NB the lady who did check us in a whole 20 minutes later was very friendly.
Jared Tue, 18 March 2025
Lovely hotel and pleasant staff....
Liked: Staff were very friendly.Hotel is well-situated and looks lovely from the outside.Plenty of parking.The toilet and shower appeared recently modernised.
Disliked: Room 3 was not great. There was some sort of staining on the walls (damp, mould?) and the furniture upholstery was tatty with tears and damage.There is no noise insulation in the walls so the rowdy guests next door were heard all night and disturbed our sleep. While some efforts were made by the staff to quieten them, they were unsuccessful.
Salisbury87 Sat, 15 March 2025
Exceptional
Liked: The staff is very helpful and friendly. Lovely room bed nice and comfy. The room is very clean and spacious. Will definitely come here again.
Disliked: Just disappointed the jacuzzi was not working and the swimming pool had a smell to it.
Alan Sat, 15 March 2025
Friendly staff, location good and...
Liked: Didn't have breakfast, didn't have time
Disliked: Nothing, stayed there before on several occasions.
Carokine Sat, 8 March 2025
Pleasant
Lydia Fri, 7 March 2025
Disappointing
Autumn Fri, 7 March 2025
Not clean at all!
Liked: The foyer is beautiful and nice meal in the restaurant.
Disliked: The room and stairwell were extremely dirty, how are people not noticing this? Thick with muck, my room had an awful smell of drains too. The chair within the room was ripped. The bathroom wasn’t clean either. Was shocked by how dirty the room was.