Disappointing

Disliked: We were not informed about the parking fee upon arrival and we were given an incredibly tight parking space. It was a total surprise to us that we had to pay and the reception didn't have much empathy for our situation and preferred to blame it to the other member of the staff.

Comfy stay in Hamburg

Liked: The location was perfect for us. Public transport and a variety of restaurants are within walking distance. The staff was friendly and polite. The check-in and checkout online were easy and fast.The room was spacious and the bed was comfortable. There was a minibar with a good selection of drinks from Hamburg.We had a wonderful stay and enjoyed our time there.
Disliked: Our room was on the first floor near to the hotel entrance and when people smoked outside all the smoke was coming into our room through the window. That wasn't nice as the smell stays for a while in the room and it is very unpleasant. It would be great to tell smokers to move away from the rooms on that side of the street when smoking.

Exceptional

Exceptional

Liked: A very nice hotel situated within 5 minutes reach of the u-bahn station that would take you to the Rathaus in about 25-30 minutes. The stuff was very friendly and helpful, the room was very clean. We went by car and we parked in the hotel's parking for 2.5EUR a day, since we arrived on Sunday night and no free spots were available on the street. During the day one can easily find parking in the street.

Exceptional

Liked: Quiet neighbourhood, very friendly staff, close to train and bus

Exceptional

Liked: Very calm street, easy to park the car on the street (or in hotel parking), good bus and metro connection to arrive in 20min to the centre. Rooms are comfortable and clean. Staff is extremely friendly

Good

nice, quiet hotel, convenient for...

Liked: Good breakfast, although a little pricey.Location was relatively quiet but a 15 minute walk to Restaurants and bars along safe streets.Staff very friendly and helpful.

Nice and solid hotel with...

Liked: Nice clean rooms, although slightly small. However, everything you need. Garden rooms have a nice view and are very quiet. Good gym. Friendly staff.
Disliked: Rooms are a little bit small. Even the bigger ones. Mattresses could be more comfortable and of better quality. Gym is good, however, without any windows.