Heidel House Hotel and Conference Center Ascend Hotel Collection

Very good

Liked: I enjoyed how spacious the rooms were. They were very clean, and the beds were comfortable. The shower was amazing with great pressure. Housekeeping checked daily to see if we needed anything. The staff was polite.
Disliked: The restaurants could have more kids friendly options.

Exceptional

Liked: I liked the view and how the balcony is wrapped around. I had a good time!

Exceptional

Liked: Absolutely beautiful location, great rooms, great facilities, excellent coffee and breakfast options. The staff was incredibly helpful and friendly. Cannot recommend this place more.
Disliked: Nothing, our stay was perfect

Exceptional

Liked: Food at the restaurant was fantastic, hotel was very clean, beds were comfortable.

Exceptional

Superb

Liked: large pool and great lake view with a dog run.
Disliked: they had convention or wedding supplies outside our room.

Good

Liked: The views of the water, the room type, the beautiful lobby.
Disliked: No hand soap in the bathroom and the body wash wasn’t refilled. Just minor house keeping things. Everything else was great.

The stay was ok, it...

Liked: The room was large. Contained a refrigerator and microwave. The bed was comfortable.
Disliked: The room did not have any furniture in it. Only the bed. My husband brought a chair from the balcony so he would have a place to sit. The bathroom did not have any area to store clean towels and no hooks to hang wet towels or clothes. I thought it was strange that the room did not seem very convenient, like it wasn't well thought out or not completely finished. Plenty of room for furniture like a desk or a chair, but none in there. Clean towels were just sitting on the bath vanity, not on a shelf or anything. Walk in shower did not have any place to hang a towel or any handrail to assist getting in and out. Just not well thought out. The hotel did not offer complementary coffee because they sold coffee at a coffee bar.

Superb