Heeton Concept Liverpool

Liked: Location
Disliked: We were locked out of our room and requested for the key card to be unlocked, which we were told would take 2 hours to replace the batteries, this is Clearly not the truth as our key cards had to be unlocked prior to this and it took a few moments to do.The receptionist then went to try the room with my partner and started being verbally aggressive towards her in the lift, telling her she had no right to get back in her room and that it's up to him if she gets in or not, the following day at checkout we noticed that the cameras had been unplugged, which explains his behaviour.The attitude of the night staff was abusive and disgusting, and very degrading to women. When I came down from the room I was greeted with aggressive behaviour and he was verbally attacking my partner, making fun of her appearance and being insulting about her weight, she has not long ago had a baby, this man needs educating. He refused to give me his name on multiple occasions and would not let us back in our room at all, he laughed at us in the reception because we we're thirsty and then mocked us offering money to leave the hotel. Which we we're not going to do because we've done nothing wrong. After almost 3 hours , eventually the receptionist received a call from somebody and changed his tune instantly, he was so apologetic, offering us drinks and being forcefully nice with us. I don't accept his apology in anyway, his attitude is repulsive, especially towards women!! I don't think he has the ability to deal with members of the public, I've never seen someone so unprofessional!! The security guard recorded everything and was unhappy with the behaviour of the receptionist, he tried to get us back into our room throughout the time, but the receptionist was reluctant to do so, without any real reason. I'm very disappointed with my experience, I am a frequent user of your website and this is the first time I've encountered a bad experience.