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Heartland Hotel Queenstown eee
Heartland Hotel Queenstown, 27 Stanley Street, Queenstown
(Map)
3.8
HOTEL RATING: 
GOOD
3.8 out of 5 (2200 Ratings)
0.2 miles from Queenstown centre
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Hotel Description
Heartland Hotel Queenstown is located in central Queenstown a short walk from town. It offers panoramic views over Lake Wakatipu to the mountains. There is free parking subject to availability and guests enjoy complimentary WiFi. The Heartland Hotel Queenstown is within a 5-minute walk of Lake Wakatipu and Kawarau Jet. It is a 3-minute drive from the Queenstown Gondola. The hotel features traditional alpine architecture and a lobby bar with an open fireplace. Most rooms offer spectacular views of the area. There is satellite TV wireless internet access and tea and coffee making facilities. Hillside Brasserie is open daily for breakfast and dinner.

Check-in time: 14:00   Check-out time: 10:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
E
Fitness Center
w
Non Smoking
q
Accessible
x
Free Breakfast
u
Swimming Pool
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Parking
` Room Service
` Safety Deposit Box
` Skiing
` Bar
` 24-Hour Front Desk
` Elevator
` Fax/photocopying
` Ski storage
` Wheelchair accessible
` On-site parking
` Family Rooms
` Free Wi-Fi
` Off-Site parking
` Restaurant(s)
` Non-Smoking Rooms Available
` Smoke alarms
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Contactless check-in/out
` Food delivery
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Kid-friendly dinning
` Laundry services
` Spa/sauna
` Tour services
` Physical/social distancing guidelines
` Accessible toilet

Heartland Hotel Queenstown Guest Reviews

Overall Average Score: 
Good (3.8 out of 5)

Write a review

4

Very Good - 4.0 out of 5

Kalyanaraman Fri, 4 April 2025

Very good

4.5

Wonderful - 4.5 out of 5

Janey Fri, 4 April 2025

I would definitely stay again.

Liked: Location was great. Room was well laid out and very spacious. Loved that the lights and heating were on for us on arrival at the end of what had been a long and exhausting day. It felt very cosy and a considerate thing to do.
Disliked: Water pressure in the shower was poor, but it was a very small issue really.

2.5

Fair - 2.5 out of 5

Vanessa Thu, 3 April 2025

Improvements are needed for the...

Liked: Great location. Joining the beds together created quite a hard bump. Suppose to have balcony views however the hedges were so overgrown you couldn’t use it. Phones didn’t work so unable to contact reception without walking to them - while injured this was an issue. Restaurant opened 6am being there 6:03 breakfast was cold & I was advised to wait until the food warmers started working. Cleaning staff & reception were great.

0.5

Poor - 0.5 out of 5

Geoffrey Thu, 3 April 2025

Not worth the money. I...

Liked: The fact that the receptionist drove me to the hospital as I couldn’t get an ambulance.
Disliked: Almost everything else. Very very dated, carpet stains and mould in the bathroom, bulbs blown. When I went to reception to complain I overheard the receptionist ask what type of work the couple before me do as they got a $500 upgrade and their response was that they were “influencers”.

4

Very Good - 4.0 out of 5

Angus Thu, 3 April 2025

Very good

4

Very Good - 4.0 out of 5

Robert Wed, 2 April 2025

Very good

Liked: Great location
Disliked: The bathroom was mouldy and could have used a small renovation

3.5

Good - 3.5 out of 5

Jessie Wed, 2 April 2025

Not bad, good value.

Liked: The room was spacious and the location was great, within walking distance to the heart of Queenstown. The downside was the small bathroom and the basin area that felt a little dated and in need of some upkeep.

4

Very Good - 4.0 out of 5

Noa Wed, 2 April 2025

Very good

3

Pleasant - 3.0 out of 5

Christine Wed, 2 April 2025

Pleasant

Liked: Good location far too many stairs carting luggage up and down. Staff were not overlyfriendly but room was basic and clean. You pay for the location

2.5

Fair - 2.5 out of 5

Carmen Tue, 1 April 2025

Staff very professional and hospitable

Liked: Comfortable bedding, spacious room with beautiful views over Queens town
Disliked: Hallway into the room requires repairs to ceiling - mouldy odour

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Heartland Hotel Queenstown 27 Stanley Street, Queenstown