Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Guest Reviews
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19.8 miles from Cincinnati centre |
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Lori Tue, 5 November 2024
Found bugs at 11:20pm in...
Liked: Did NOT eat anything. Had over 30 bugs come out in room throughout the night. Reported to staff at 5:20am Nate. I have 21 pictures
Disliked: Bugs in rooms. On floors, on bathroom walls, in tub surround, coming out of toilet tank lid! By TV on nightstand!
Wade Tue, 5 November 2024
Very good
Christine Fri, 1 November 2024
A nice hotel, but I...
Liked: The room was clean, large, had a decent refrigerator and microwave. I do like that the kichen area had some dishes, except silverware. The TV was a decent size with a better option of programming. The bathroom was also clean and a decent size room.
Disliked: I had no carafe or pot on the coffe maker. When I asked about it they said that they would try to find me one. No one ever found one for me and I have had to use instant coffe which I absolutely hate. :( I also still have not been refunded for the $50 deposit for the room. Every time I inquire about this I have been told it was sent to my bank. It most definetly has not been sent to my bank. I am getting very frustrated about this.
Burgess Mon, 28 October 2024
Poor
Liked: Nice Hotel for the money
Disliked: I was very upset I was charged $20 $10 per wash cloth due to makeup on it. I thought that was ridiculous!! Beware ladies don't use their wash cloths to clean your face they will charge you!! Crazy thing is I explained it was makeup and once they wash it it would come out.
Brenda Mon, 28 October 2024
Bad
Liked: anything, was very bad experience.
Disliked: I rent 2 room and they was very dirty and in overall was a horrible experience.
Jamie Thu, 24 October 2024
Passable
Liked: The breakfast was nice. Front desk staff were friendly. Only a 10 minute drive to King's Island (depending on traffic).
Disliked: They only gave us 2 big towels for three people. No facecloths or other towels. We had to go to front desk in another building to collect the new towels. There was hair in the bathroom sink, hair on the soap dish, a long hair on the wall and the tub. There was still garbage in the garbage can.
Brittnay Thu, 24 October 2024
It was fine :)
Liked: Convenient location, nice sized room. Large enough for my whole family
Disliked: Laundry in the hallways at 8pm, some disrepair in general, facilities need some work. Extra linens in a room with a known occupancy of 6 people prior to arrival.
Jeanie Sun, 13 October 2024
Pleasant
Liked: The employees were very welcoming.
Disliked: Our room had not been cleaned good. Couches had candy and wrappers all in the cushions, tub was dirty, carpets had not been vacuumed. The heater in the bedroom had a horrible smell when it was turned on.
Shelby Fri, 11 October 2024
Disappointing
Carolyn Mon, 7 October 2024
Will never come back or...
Liked: The only amenity that was promised and delivered was the full kitchenette.
Disliked: We got there and it was dirty, we had to ask for it to be cleaned multiple times and still couldn’t even take our shoes off because the floor was so gross. There was stains on everything and no manager to talk to for the whole experience, evening and morning.