Superb

Exceptional

Exceptional

Superb

Liked: Good and proper rooms, top staff. Good breakfast

Poor communication, unexpected fees, and...

Liked: Overall, the property was nice, clean, and safe. However, the staff's rude and dismissive attitude when I requested a check-out extension made my stay an unpleasant experience.
Disliked: The communication and interaction with the staff were very disappointing. I had called earlier to request a late check-out at 12 PM due to my travel conference at the Tucson Convention Center, and a male staff member approved my request. However, I later received a call from a female staff member, Giana, insisting that I had to check out immediately. When I explained that I had already been given approval, she refused to believe me. Additionally, I was traveling with my dog and was unexpectedly charged a $75 pet fee, which was never mentioned at check-in. I had informed the staff upon arrival that I had my dog with me, and one of the reasons I chose the Hampton Inn was because it was pet-friendly—yet no one informed me of the fee. On top of that, parking costs $20 per day, further increasing the already high cost of staying at this property. Given these issues, I will most likely never stay here again.

Very good

Exceptional

Hockey Stay

Liked: Room was extremely clean, and the location was within walking distance to the arena/convention center.
Disliked: The breakfast hot items were lukewarm at best, and some items(bagels and yogurt) weren't available at all.

Passable

Disliked: I booked a room with city view and paid more for that. I got a room on the second floor above the entrance. Not only did I hear people coming home but woke up with loud road construction early in the morning. So I was not having city views but city noise.