Our stay at the Hampton Inn was great. As soon as we checked in, the manager "Jason" was so kind and helpful he made us feel right at home. We arrived 2 hours before check in and they already had our two suites available for us to move right in and relax. My boys and I went right down to the pool and fitness center. Fitness center was small but it had some of the best up to date equipment and we all got an awesome workout! (couldn't walk the next morning...LOL). Jason (manager) set up and made sure our boys had shuttle rides to and from their concert event. My wife and I got a little hungry early in the afternoon and we didn't want to get lunch because it was too late knowing it would spoil my birthday dinner later that night. So I went down to the lobby for snacks and selected a few things and drinks - when I went to pay for them Jason came over to the cashier and told her the snacks are on the house! Next morning my wife and I couldn't believe the breakfast spread - the food was OUTSTANDING! We will be back for sure.

Liked: Manager Jason was a great manager. He will truly make sure your stay is perfect! Rooms were nice and clean; bed and sleep sofa was so comfortable. The best part was the breakfast - food was outstanding. Will stay here again for sure!
Disliked: The only bad thing was some loud people returning from a heavy metal show that night at the Worcester Palladium and the in-door pool is tiny but refreshing.

Not cleaned my room and...

Liked: Only location and staff at check in Mia. She was kind and helpfull
Disliked: My room was never cleaned during my whole entire stay. Each day we would leave and come back to the same piled up garbage bin and un-fixed bed and dirty towels.When tried to make a complaint at check out the manager was mean and dismissive. She said since I did book my stay through a third-party booking.com not her problem. Although this is their facilities and she should care about all customers regardless on how they booked their stay. She was really terrible.

Very good

I would definitely stay again

Liked: Beautiful rooms and lots of comfortable seating in the lobby. Comfortable bed and work.
Disliked: Nothing

Very good

Will definitely stay again if...

Liked: Extremely comfortable beds and pillows. Very clean and able to maintain a comfortable temperature in room.
Disliked: Is Vending only on 1st floor by desk??

Exceptional

Liked: The best part of my stay was the staff. Top notch customer service.

Came in for a concert...

Liked: Friendly staff, super clean, comfortable beds, awesome breakfast.
Disliked: Nothing

Very good

Disliked: Not a lot of parking

Very good

Liked: Breakfast was good and the staff were very nice. Room was very clean
Disliked: Better parking. Need more spots. A big van was taking up 2 spots that belonged to the hotel. It should have been moved to allow the guests to park.Breakfast time should be extended to 11 and trays available for those needing to bring things to their rooms.