Exceptional

Enjoyable

Liked: Clean

Very unhappy while at the...

Liked: It was a good location and the breakfast was good
Disliked: Our toilet was broke for the 3 days we were there and no one came to fix it. And we were not offered another room with the same value. I had to walk downstairs every time i needed to use the restroom.

Very good

Bad

Good

Liked: All was well but no water on last day

Superb

Very good

Never again

Liked: The staff member who assisted me when I arrived was extremely helpful and pleasant.
Disliked: I had a guaranteed reservation that confirmed the morning of my travel. All my fights were on time and I arrived at the hotel just before midnight on the hotel shuttle (as I had told the hotel I would).The young woman behind the desk could not find my reservation in the system. She checked around and found a note from her manager saying they were overbooked and that I they had transferred my reservation to the HamptonInn Inn in downtown Roanoke. I was not particularly happy about this but figured they would take me there on the shuttle. But no. The young woman called to ask if she could do that and was told no. I then asked if they would pay for a cab to get me there. Again, the woman at the desk called and was told no, I would have to pay for it myself. I was on my own. I told her as politely as I could that I was going to sit in one of the comfy lobby chairs until morning and that unless they provided transport to the downtown hotel, I was staying put. After a spell in the lobby, I asked the desk clerk if she could call one of the airport hotels served by the shuttle and she found me a room at one of them. She called the shuttle and even though it was 2 a.m. before I was in bed, I had a pleasant stay in another hotel chain. Listen, I get it that hotels, like airlines, overbook. And though inconvenient, these things happen. What incenses me, however, is the total lack of concern by Hampton Inn management and their belief that it was my problem, not theirs, and that they had no responsibility to help me. Fortunately, the desk clerk was willing to problem solve with me, but this was all on her initiative, not Hampton.