Very good

Never again

Liked: The staff member who assisted me when I arrived was extremely helpful and pleasant.
Disliked: I had a guaranteed reservation that confirmed the morning of my travel. All my fights were on time and I arrived at the hotel just before midnight on the hotel shuttle (as I had told the hotel I would).The young woman behind the desk could not find my reservation in the system. She checked around and found a note from her manager saying they were overbooked and that I they had transferred my reservation to the HamptonInn Inn in downtown Roanoke. I was not particularly happy about this but figured they would take me there on the shuttle. But no. The young woman called to ask if she could do that and was told no. I then asked if they would pay for a cab to get me there. Again, the woman at the desk called and was told no, I would have to pay for it myself. I was on my own. I told her as politely as I could that I was going to sit in one of the comfy lobby chairs until morning and that unless they provided transport to the downtown hotel, I was staying put. After a spell in the lobby, I asked the desk clerk if she could call one of the airport hotels served by the shuttle and she found me a room at one of them. She called the shuttle and even though it was 2 a.m. before I was in bed, I had a pleasant stay in another hotel chain. Listen, I get it that hotels, like airlines, overbook. And though inconvenient, these things happen. What incenses me, however, is the total lack of concern by Hampton Inn management and their belief that it was my problem, not theirs, and that they had no responsibility to help me. Fortunately, the desk clerk was willing to problem solve with me, but this was all on her initiative, not Hampton.

Exceptional

Superb

Liked: Check in great and friendly!
Disliked: Breakfast buffet was totally unserviced we were told most guests were gone 7 am tgsts why it wasmt stocked? Watched a dozen people come for food and find almost nothing

Very clean, staff was great,...

Liked: Just perfect stay in every way.

Good

Superb

Exceptional

Liked: It’s was great!!

Superb