Hampton Inn By Hilton & Suites Richmond - Downtown Guest Reviews
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0.3 miles from Richmond centre |
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Marsha, Chesapeake, visiting The National Richmond Mon, 10 December 2018
Clean; comfortable; great breakfast; nice staff.
Liked: Beds; clean, large rooms.
Disliked: Nothing.
Karan Thu, 3 April 2025
The hotel was ok but...
Liked: The property had a good location and staff was mostly nice.
Disliked: Our room was never serviced the entire time we were there. We even called and arranged service and no one came to clean our room. We were there 4 nights and had to go done every night and ask for towels and necessities. We even had a front desk person give us attitude when we tried to schedule service.
Gloria Tue, 1 April 2025
Good
Rodney Mon, 24 March 2025
Good
Theresa Sun, 23 March 2025
Very good
Liked: The hotel was very nice, and the staff was excellent.My biggest issue is that I booked and paid for my room a week in advance but when we got there the room was not available. I was told that booking over booked the rooms. There was only one room available thst I had to take and a family member had to sleep on a couch. My thought is that it's a horrible practice to take a room from someone who paid a week in advance.
Disliked: Explained that on the last question
Jennifer Sun, 23 February 2025
Superb
Jennifer Thu, 6 February 2025
Disappointing
Liked: Close to convention center
Disliked: On-site restaurant closed for renovation was not notified until we arrived Small parking garage tight spaces Room was not ready when I was told it would be Had to take a room that I didn't book for Booked king suite got a double room instead
Dolores Fri, 24 January 2025
Good
Liked: Older. Curtains looked dirty. Bed not as comfortable as accustomed to.
Disliked: See above.
Paul Sat, 28 December 2024
Average
Liked: Room was nice and big but dated. Smart elevators good. Staff were really nice and friendly.
Disliked: Dates facilities, breakfast was poor, confusing which reception to use for the two hotels- told to use the other one because ours was closed.
Adam Tue, 24 December 2024
Exceptional
Richard Mon, 23 December 2024
Exceptional