Great hotel!!!!!

Liked: Very nice hotel! LOVELY staff, GREAT breakfast;eggs, sausage, potatoes, waffles, cereal, breads, etc. The coffee was excellent. I was not expecting that type of breakfast... Nice surprise. The room was a good size, great, roomy, clean bathroom as well. I would stay here again. Kudos to the manager here and whoever does the hiring. Everyone working here seems to love their job. Thank you for a pleasant stay!
Disliked: Only one thing... The pillows were too soft, for me. . Everything all was perfect.

Very good

Liked: The offer of a free shuttle around town was wonderful and very much appreciated. The driver was fantastic.

Exceptional

Superb

Very good

Disliked: Small trash cans in room

Fantastic staff, helpful city shuttle...

Liked: The staff and the complimentary shuttle around town!! Everyone we had an interaction with were friendly and went above and beyond to our stay comfortable. I chose the hotel because of the central location, guaranteed accessibility for my elderly mother and good value. First we were upgraded when our climate control systems wasn't working properly (and the engineer did give it a good effort!). Then the two shuttle drivers we had were so friendly and helpful with my elderly mom getting in and out of the van - and one even gave us a quick tour of "the Hill", which we wouldn't have seen otherwise. Even the man helping keep the morning breakfast in order made sure I had plenty of food and an extra tray to bring it up to my mother, who was a late riser. The team seemed to really be happy to work with each other and help the guest. The atmosphere they created for the guest really exceeded my expectations!
Disliked: The lighting in the lobby was very cold and more suitable for office environments from the 1990s. It was a shame because the reception/dining room has a lovely history feel and the lighting was not flattering or welcoming at all.

Disappointing

Liked: The location and rooms are nice.
Disliked: The WiFi did not work and the staff could not care less. The heater/aircon in the room makes a lot of noise even then disabled, because the machine is still working for the upper close behind the wall. The could not write me an invoice and do do not answer my messages via booking.com.

Exceptional

Liked: Costumer service is great , and breakfast is great and location

Comfortable hotel, good value for...

Liked: They were very accomodating and let us che k in early. The room was comfortable and the staff were helpful. There was also a shuttle bus which took us to the train station, although quite a few of the staff told us it wasn’t operating!I also like the 24 hour tea and coffee facilities.
Disliked: The breakfast options were average and half the staff told us the shuttle bus wasn’t operating.