Bad management and staff

Liked: They canceled my booking reservation through booking.com told me I had to book through them. Won’t comply with waiving my non-cancellation booking fee even though they canceled. I had booked through them because it was a concert and no other places and when we arrived we got checked into one room uncleaned to be checked into a second room unclean to be basically told they’d change the sheets and left us a toilet dirty from a previous guest and the shower didn’t work. They stated the GM would call us during the day and we can not get any information to any one in general management to return a phone call.

Good

Exceptional

Pleasant

Disliked: Lobby stinks in the afternoons. Every day. I've stayed in this hotel several times and it's the same all the time.Also, I book my stays through Navan and I never get points for my nights. I pay the same price as on the Hilton Honors app but no points. Not acceptable.

Very good

Exceptional

Great stay in Ponca City

Liked: Customer service, breakfast, cleanliness, comfort, value for money.
Disliked: Nothing

Exceptional

Very good