Very good

Welcoming

Liked: Friendly, clean

Good

Liked: the staff was excellent. the manager advised me where I could access cel service when service was lost for the entire area.
Disliked: The bed and pillows were extremely uncomfortable. Room 209.

Good Value. perfect location

Liked: Amenities, location close to Bandelier NM, very courteous staff and free cookies and coffee all day
Disliked: Needs more meticulous cleaning, saw some hair on the floor and coffee stain in the table

Very good

Liked: Comfortable room with a good breakfast
Disliked: The hotel is actually in White Rock, not Los.Alamos

Very good

Exceptional

Exceptional

Liked: Everyone was super helpful and nice. We had refrigerator issues, and maintenance brought us a new one immediately
Disliked: Pillows at hotels are always uncomfortable but I don't think that's something that can necessarily be changed.

Disappointing.

Liked: The size of the room
Disliked: Heater vent was extremely dusty and it smelled like something was burning. Waited at the front desk for 20 minutes to check in. Had to call facility to get someone to come check me in. Could not get live tv on the tv. Told staff they said they’d trouble shoot but never heard back. The room next to ours had two dogs that cried and barked all day and night. It seemed like a busy weekend and staff seemed stressed out. We have stayed here for the past three years for the hockey festival and usually recommend this hotel to our teammates. Don’t know we’ll be back after this stay. Definitely the worst stay in the past three years. Facility and service has gone down hill.