Superb

Good

Let down

Liked: Clean facilities
Disliked: The last minute items and amenities you would expect were not available

Superb

Keeping doing the little things

Liked: The peace of mind the room gave me!
Disliked: It was a problem with checking inn i thought it took long, then usually and they couldn't do the booking through booking because they did know if it was pay at check inn or if I was charged which I wasn't because it was booked as pay at check inn.. also wasn't impressed with breakfast as I felt the person didn't do a good job with making a good impression for breakfast, feel they need to put more passion into the breakfast morning experience.

Superb

will never stay there again

Liked: I booked two rooms for my brother and my sister to stay while visiting. They liked the hotel overall bur staff was horrible including manager not being available when the asked to speak to a manager they were told he does not want to be disturbed. I have never heard abt customer service being this bad anyway I will never book another room there and I will definitely let me friends and family know. The management and staff of this hotel should be ashamed of the poor customer service they provided. It seem they don't care if they get business or not
Disliked: Staff communication and service. My brother was not informed that they had to asked for the room to be cleaned on day 2 when they asked why the room was not clean in the evening when they went back to the hotel and if they could have a few towels sent up to their room they were faced with staff being rude saying they did not ask for the room to be cleaned and they could come get towels themselves if they needed clean ones while a cleaning staff was available in the lobby and could have taken the towels to their room. When they asked to talk to a manager the staff said he is not available can't be disturbed...

My family and I had...

Liked: The breakfast was great, the room was clean and comfortable.
Disliked: The group of people in the room above us were way too loud and we're jumping hard on the floor for way too long. They did not stop from 6pm-11pm when I finally called the front desk to complain. I'm surprised nobody else called the front desk about them before I did.

Exceptional

Liked: Always enjoy staying at the Grandville hotel. Friendly,clean and comfortable.
Disliked: Tv channels leave alot to be desired need more choices. Pool area was chilly