Hampton Inn By Hilton & Suites Emerson @ LakePoint GA Guest Reviews
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5.0 miles from Cartersville centre |
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Chelsea Fri, 3 January 2025
Was knowingly given a room...
Liked: Typical and comfortable for a hotel.
Disliked: The AC in my room was non-functional with openly disconnected wires. The front desk ignored my message about it and customer support staff also ignored my complaints about it. Upon check out I informed the staff at the front desk of the issue to which she replied that there was already a maintenance order in place. So, the hotel knowingly charged me full price for a room that was not fully equipped. There were cheaper hotels in the area and I definitely wouldn’t have booked with this Hampton if I knew they would knowingly charge me for a less-than standard room and also not attempt to remedy the situation upon complaint.
Darla Tue, 17 December 2024
Very good
B Mon, 9 December 2024
Poor
Liked: The location was great
Disliked: The cleanliness of our room, the broken bathroom door
Joseph Thu, 28 November 2024
Very good
Jaime Thu, 28 November 2024
Excellent customer service
Liked: Huge room
Disliked: Nothing
Sheila Tue, 26 November 2024
Superb
Elizabeth Wed, 20 November 2024
Exceptional
Liked: Friendly staff, cleanliness and the bed was super comfy!
Disliked: Room trash cans were a little small and the price was a little high for it being out of vacation season on a Monday and Tuesday night.
Sandra Thu, 7 November 2024
Good
Brent Tue, 5 November 2024
Stay was great breakfast tasted...
Liked: Close to work
Disliked: Breakfast
Karen Mon, 4 November 2024
We were there because we...
Liked: Friendly and helpful staff at front desk
Disliked: My spouse was on crutches and we could have used a first floor room but not available due to baseball tournaments in the area. Room assigned worked out alright.