Exceptional

Liked: Staff was courteous & helpful.
Disliked: Hot tub was a little too hot and the jets weren't working well

Bad

Fun, Relaxing, and enjoyable

Liked: It was family friendly. Our kids enjoyed the stay. the breakfast was good and they had a good variety. We had to ask for towels every night because there weren't any in the room when we arrived. We were told we would get extra hilton honors points for the inconvenience but never did. The kids loved the pool and we enjoyed the hot tub. It was located next to a lot of restaurants so we didn't have to travel far for lunch or dinner if we wanted. We also didn't have to travel far to the MSU Pavilion for the Horse Expo which was a bonus. The beds were a little hard, but not to the point of loosing sleep.
Disliked: We were promised extra hilton honor points for never receiving towels both nights and never received them. Please don't promise something if you don't plan on following through with it. It reflects on the company as well as yourself.

Pleasant

Very disappointed

Disliked: A year ago the water main broke and they claimed the lobby would be fixed by October 2024. It is February 2025 and nothing has changed. The beds are rock hard and the pillows are too soft. The elevators were not working and the hot tub was broken. We had to pay full price but the hotel is not fully operating. Not going back to this hotel.

Superb

Disliked: That i could not get the best rate due to using booking.com

Good

Exceptional

Very good

Liked: Very clean and friendly staff, and my kids lived the waffles
Disliked: The hot tub jets were not working, and I had called 2 days prior to verify that it was in working order. Only 1 towel in the room unless you asked for more. And the sink in the bathroom was very slow to drain