Pleasant

Liked: Good location and breakfast.
Disliked: Bed comfort.

Pleasant

Liked: The staff were welcoming, kind, and always smiling!
Disliked: The sofa bed in the king room was not clean, had to request the bedding for it, and the mattress was so thin it would slip under the metal bars.

The experience was nice they...

Liked: It was nice and well kept overall outside and inside of the lobby. The staff were friendly and helpful.
Disliked: There were stains on the carpet in the hallway before reaching the room. There were what it looked to be wine stains on the sheets and pillow cases.

Nice location. Good breakfast

Liked: Location
Disliked: The staff

Exceptional

Exceptional

This was a let down,...

Liked: This hotel was clean. The breakfast was pretty good, the kids liked all the amendments for the waffles. The woman at the front desk was great. It was nice to have ice water available in the lobby. The rooms were clean as well.
Disliked: We booked this particular hotel because it had an indoor pool. We were not informed at booking, upon check in, or by any signage by the elevator, that the pool was closed. In fact as soon as we got to the room we dressed for the pool and went straight down. One of the people working there just looked at us and walked right by, not saying a word about the pool being closed. We saw a sign on the door to the pool that it was closed and the pool was completely drained. We went to the front desk and asked if there was another hotel with an indoor pool we could use. She called another hotel, that had an outdoor pool, and said we could use that pool. It was freezing cold water at the outdoor pool. Another reason we choose a hotel with an indoor pool. I could have chosen a number of different hotels with indoor pools in that area, but choose this one. My children and adult son and his wife were very upset. This is our only vacation this year and both stays at Hilton properties were disappointing to say the very least. The first night I booked us at an Embassy Suites, it was SO filthy, that we couldn't even stay there. So we had to find another hotel. This was a nightmare for a few of the ones traveling with us. So, I didn't want to have to change hotels again for the second time. What is going on with Hilton hotels? We have always had such good trips staying in Hilton properties. Not this trip.

Exceptional

Exceptional