Hampton Inn By Hilton & Suites Bay City, Bay City

Hampton Inn By Hilton & Suites Bay City Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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We stayed overnight to attend...

Liked: King size bed was so comfy
Disliked: Pillow firmness Shower door would not stay closed

Superb

It was nice overall

Liked: Very clean, friendly staff
Disliked: The bed was a little hard and the bathroom didn’t have handicapped accessible

Would stay here again.

Liked: It was very clean and the staff was friendly and helpful.
Disliked: We didn’t like the barn door on the bathroom. Didn’t feel like you had privacy.

Good overall

Liked: Good breakfast
Disliked: I had to wipe the toilet seat in my room, it wasn't cleaned. Not enough towels at the pool. Water container at the gym was empty.

Exactly what we needed.

Liked: Good stay, breakfast goodLocation ideal for our travel

It was fine except the...

Liked: It was great.
Disliked: After 2 nights our linens weren’t changed and we had to get clean towels. Disappointed.

Superb

Very good

Check in process was a...

Liked: The property was clean, housekeeping staff was friendly and accommodating.
Disliked: We arrived about 1 1/2 hours before check in time and upon arriving at the front desk, found a sign stating the staff was temporarily away and would be back soon. After about a 15 minute wait, someone showed up and I inquired if our room might be ready. We booked this room 2 months in advance. She said housekeeping was still in there and it would be ready in about 45 minutes. I asked if we could at least check in, and she advised she couldn’t do that until it was ready. So we left and returned 75 minutes later and was advised our room had been taken by someone else! She said there was another queen suite (which is what we booked) but it was just reserved “on line”. She was attempting to check us in with a different room, and couldn’t, because it was only available the first night, not the second night, so she had to call her manager to try and open up the second night. Luckily, we finally got into our room after a lot of anguish. On our second day, the room entry cards quit working right after 11:00 check out time, so I had to go back to the front desk and obtain new cards!!