We stayed two nights and from check in until check out, the staff was very friendly and helpful. The hotel and room was clean and quiet. We would stay there again.

Liked: The staff was very friendly and knowledgeable. The room was clean and quiet.
Disliked: We didn't identify any low points.

We really enjoyed our stay. Was very surprised at how much choice there was for breakfast. Our hotel room was clean and comfortable. We will definitely stay here again. Thanks : )

Liked: Very helpful customer service reps.
Disliked: Wasn't any.

Exceptional

Exceptional

will not stay here again

Liked: location was great
Disliked: room was too smelly, water dampening smell all over,

Superb

Liked: definitely loved the breakfast. staff are very helpful and accomodating. location is close to universal, very convenient. everyday fresh towels. free parking. over all it was a very pleasant stay.
Disliked: 1st room given was in 2nd flr. but noticed black marks, it seems water marks. but went and asked the reception about it, they said they will check it but just the same we were given another room for our peace of mind. so all are good!

Exceptional

Good complimentary breakfast. Sympathic team.

Liked: Good complimentary breakfast.Sympathic team.

Great value for money

Liked: So close to Universal Studios, shuttle available. Breakfast was the best! Thank you for daily room service!
Disliked: Everything was good

We were there as little...

Liked: I did not like this property.
Disliked: It was noisy, I asked for earplugs and they suggested I go to Walgreens. This location is next to a major freeway. Trucks and racing cars all night long.

Pleasant

Liked: Convenient for visiting Universal .very Comfy bed
Disliked: A lot of road noise, shower head broken, fridge didn't work. We were only staying one night, and when I reported these things, the member of staff appeared uninterested.