Exceptional

Liked: Clean, comfortable, great location.

Comfortable and Clean

Liked: In a good location. Very helpful and polite staff. Breakfast was good and the ladies who ran it were lovely. Very clean and tidy hotel.
Disliked: Only two little issues, room needed more lights a central ceiling light would help and no drawers to put things in, we used the metal baskets on kitchen unit. Apart from theses things the room was comfortable and very clean.

Very good

Adequate but won’t stay at...

Disliked: The bed was hard and generally uncomfortable. The toilet was so noisy that it woke the other up every time it was flushed (exploded). There was no exhaust vent in the restroom which is very unpleasant in a small hotel room. The duvet was laid over the duvet insert, which was a noticeable sign of laziness in the housekeeping routine. There was NO complimentary water, cookies or fruit and when I mentioned it, the desk clerk was quick to tell me that none of those were EVER offered. I’ve been a loyal Hampton customer for over 20 years and KNOW these certainly were ALWAYS offered. She argued with me about it and I deduced that it had been complained about many times and that she was coached to just deny that these were ever part of Hampton’s Customer Service. Best Western is far superior in customer care and I have switched from Hampton to Best Western starting now. The desk clerk was slow and only spoke to get info and it still took 5 minutes to get checked in. The breakfast clerk was the only friendly face. I continue to have bad experiences from this hotel chain and have had enough of hoping it was just a particular location that was bad. I’ve now realized the customer service just keeps dwindling down and I’m done with Hampton Inn.

Exceptional

Superb

Exceptional

Superb

Exceptional

Liked: Kathy at the front desk was hospitable.