Bad

Disliked: I missed my first night because of strep throat, I had attempted to reach out, to inform them I wouldn’t be there on night one. I was unable to reach anyone by phone, and the Hilton app wasn’t working properly. I showed up on night two and was charged $350 for the original three night reservation because I “no called, no showed”, and it’s their policy…however if the policy is that strict and expensive it should be advertised with transparencyI then had to pay an additional $250 for the remaining two nights, as they refused to reinstate my reservation; despite being told earlier in the day they had 19 king rooms available. When I got to the room, I couldn’t control the heat, or cooling, and the bathroom appeared to have water damage, overall just appeared dirty. I messaged Hilton’s cooperate, with no response. However, I KNOW the messages get forwarded to the hotel manager; partially because the next day I came back from work to find my door had been left unlatched by maintenance after fixing the heat, so basically anyone walking by could have went into my room. I guess there isn’t a policy for that right? Overall, I spent $600+ on two nights here, and cannot get a response regarding this ridiculous policy which basically states they can steal my money. I’ll never stay again, and that’s a shame because had this not have happened, they would have a loyal customer for the 13 week duration of my work contract.

Good

Superb

Exceptional

Liked: Good

Excellent

Liked: Breakfast was OK. Big selection. Beds and pillows were comfy.

Exceptional

The rate was very good...

Liked: Breakfast was excellent. Bacon, eggs, waffles, and good coffee. They also had several baskets of fresh apples for us. They were in the lobby and in the breakfast area. Also loved the low rate. I highly recommend this property.
Disliked: When the heating unit got to the end of a cycle, it whistled as it stopped. Every 9 minutes…it sounded like a bomb dropped from an aircraft.

Very good

Exceptional