We had a problem with the room and it was taken care of quickly. The problem was not the fault of the hotel staff but more so the building itself.

Liked: The bed was amazing.
Disliked: None really.

Pleasant

Adequate but would not recommend,...

Liked: Location was good but nothing else.
Disliked: Run down appearance on arrival, security system in lift was not working, breakfast was very poor, landing (floor 18) was a scruffy, bedroom door did not fit the frame and felt insecure (slept with the suitcase against the door to stop the light coming through) - that said I did not raise any of these as an issue as i arrived late evening on the first night and hoped things would improve in the daylight.. it was a short stay and I was out all day everyday.

Very good

Liked: The location was perfect, walking distance from a lot of restaurants and time square.
Disliked: The WiFi wasn't the best.

Very good

Very good

Liked: spacious accommodation for the city

Great value for a family.

Liked: Great location. Friendly staff - especially breakfast staff. Comfy beds. Good shower. Hot drinks available all day. 12pm checkout.
Disliked: Breakfast was only ok - something different every day but it wasn’t very hot (apart from the make your own waffles, which the kids loved).

Happy, good value for money.

Liked: 15-20 minutes easy walk from Penn Station. My wife and I walked to the hotel at 11.30pm down 7th Ave and had no problem at all (we are both in late 70s). The next morning we walked to Grand Central (about 30 minutes) so we reckon it is pretty well located. We could have stayed closer to Penn Station on Grand Central but not for the same value including breakfast. Good Wi-Fi too.
Disliked: Not much. We knew what we were getting. Breakfast was a bit busy at 8.30am but we were not in a hurry. Perhaps a bit more fruit as a breakfast option would be good.

Poor

Liked: The staff and Breakfast
Disliked: The room was horrible and dirty and uncomfortable to be in

Good