Very good

Great stay

Liked: Would highly recommend Hamilton by Hilton London.The accommodation is clean, well maintained, in a great location and has parking on site.Staff are more than helpful and go above and beyond to ensure you have a good stay.Food is available throughout the day, with a large selection of choice at breakfast.
Disliked: Nothing I didn't like

Exceptional

A lovely stay with helpful...

Liked: It was very modern and clean! The rooms were beautifully decorated. Fantastic breakfast buffet!
Disliked: The beds were a little firm for me.

Superb

Liked: Perfect location to excel arena. We parked at excel and is only 5 min drive.You even get a complimentary breakfast which was lovely.My daughter made her own waffles which was a bonus as she's very fussy

Slightly above average but could...

Liked: The room, bed and bathroom were very good and all of the staff were polite and helpful. It was nice to have all toiletries provided. The hotel wasn't noisy and we enjoyed a good nights sleep. There was a good selection of food options at breakfast - spoilt by the fact that the cooked food was barely warm (see comments below). The dining room staff were very helpful and polite - working hard to keep the tables cleared and ready for patrons.
Disliked: The dining room was too small and the tables too close together. The hot food was actually almost cold - not helped by the fact that there were only cold plates to put the food on. Having warm plates and lids on the food would have helped - the food was barely warm to start with and was stone cold before we could eat it - even though we already had a table to sit at! Clearly this issue caused a significant amount of food waste! There also needs to be more than one coffee machine - there were long waits to get hot drinks. We would have also liked porridge to be available as an option. My husband had a toasted sandwich (room service) on the evening we arrived. He didn't eat it all and left the remainder, on the plate, in our room. We had expected it to be removed when the room was serviced the next day. This wasn't done (it remained there until after we had booked out). Like most hotels, the toilet paper leaves a lot to be desired! Despite these issues we would use this hotel again.

Very good

It was fine.

Liked: Room was clean. The bed was hard and there weren’t enough blankets. The lighting was weird. The fruit at breakfast was awful. Otherwise breakfast was good.
Disliked: Fruit at breakfast. Lighting in the room and more blankets.

Decent place to stay if...

Liked: Good location, within easy walking distance of the rear entrance to the ExCel centre.
Disliked: I stayed in an accessible room and although there was plenty of space, the bathroom facilities were quite tatty. Also the bed was too firm and the pillows too soft.