Hampton Inn By Hilton Jacksonville Guest Reviews
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1.2 miles from Jacksonville centre |
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Keith Tue, 11 March 2025
Not a Hilton member, and...
Liked: The staff is wonderful; Kyra is exceptional; and the breakfast was great. Walked out the door with “10/10 would stay again” feelings. It was perfect for my fam.
Disliked: There wasn’t anything that I could I say I disliked about this property or the facilities. There was a plumbing issue with the hot water in our initial room but we were promptly changed into another room (hot water tested to run before the switch) and all was well. Managment was already aware, plumber called, and they were accommodating as they could be as I’m just passing through with my family.
Ralph Mon, 10 March 2025
I am disappointed in the...
Liked: The staff was nice and the location worked out great because I attend an event there.
Disliked: I have stayed at this location before, and the cleanliness was noticeably better during my previous visit. At first glance, the room appeared clean—the beds were made and seemed to have fresh sheets. However, I noticed a dirt ring around the bathtub, which raised concerns. Unfortunately, after our stay, both myself and the other guests experienced bedbug issues. This was extremely disappointing, and I hope management takes immediate action to address these concerns.
Ocie Sat, 8 March 2025
Very good
Liked: Atmosphere
Dana Sat, 22 February 2025
We were there for funeral...
Liked: Location and staff were great
Disliked: Needs to be updated really bad. Chairs in the rooms are terrible. Everything looks really wore out. Some rooms had no hot water.
Maureen Mon, 17 February 2025
Superb
Liked: The location was perfect for the occasion. The hotel is what you would expect for a Hampton property. Breakfast was great.
Disliked: I did not appreciate the 3am text asking “How’s everything so far?” Very odd to send to guests who sre most likely sleeping…why disturb sleep?
Mary Wed, 12 February 2025
It was a good stay!
Liked: There was an event scheduled the night we stayed. But it did not affect us besides parking.
Disliked: Shower could be better
Paula Wed, 12 February 2025
Good
Liked: Friendly staff and convenient check in.
Disliked: No hot water in the am, and furnishings are dated.
Vicky Mon, 10 February 2025
no hot water
Barry Sun, 26 January 2025
Nice hotel and staff, but...
Teresa Thu, 23 January 2025
Extra charges not reimbursed
Liked: The facility itself was fine and the staff was good. I am giving this such a low rating because they charged us at check-in a $50 incidental fee which we have not received a refund for. No other place we have ever stayed at charged this fee. They usually take our card just in case, but nobody else charges a fee like this!!
Disliked: $50 Incidental fee on check-in. It has been a month and I have not received a refund. Honestly, who else does this? No where else I have ever stayed does this.