Hampton Inn By Hilton Champaign/Urbana, Urbana

Very nice suite but outdated decor. Front desk didn't notify us when they received our food delivery.

Liked: Very spacious and clean.
Disliked: Whirlpool wasn't big enough.

Overall nice hotel with really comfortable beds, up to date decor, helpful staff, and good breakfast.

Liked: Loved the 24 hour tea and coffee bar.
Disliked: Took longer than usual to check in.

Exceptional

Did not honor hearing access...

Disliked: THEY GAVE AWAY OUR ROOM! My reservation was for Hearing/mobility access. They gave us standard mobility access only. I have a profoundly deaf traveler! Front desk told me someone with a hearing aid checked in the day before who needed hearing access. BUT IT WAS OUR ROOM! They tried to blame it all on booking.com. "they overbook us" but she admitted that they prioritized by check-in date rather than reservation. WE had to change our plans since I could no longer safely leave deaf co-traveler in room. Manager kept using industry terms/acronyms and I needed her to define them. Instead she said "if you interrupt me, we're done talking. Go to corporate" AWFUL!

Exceptional

Good

For $210 a night I...

Disliked: We couldn't get our key when we first arrived. The girl at the desk acted annoyed with us. We booked a room with a fridge and microwave and didn't get that. The cleaning staff pounded on our door at 8am and again at 8:45 even with the do not disturb sign out, after we had gotten in at 3am from our event.

I will not be staying...

Liked: Breakfast was good. Beds was good. The cleaning of the rooms was excellent. The location was good for what we came although it was a sad occasion. Can not think of anything else to say about it being good.
Disliked: First of all the fire alarm went off at 10pm or later and we had to evacuate on the first night. They said it was due to someone vaping on the second floor. I was on the 4th floor. Secondly, the fire alarm went off on the next morning around 9am. The firemen told us it was due to the fire alarm had malfunction. Like the night before. This time the unplugged the alarm but kept the lights flashing. I arrived Saturday checked out on Tuesday morning and the lights was still flashing by the fire alarm. I asked for a discount for the stay but none was given. I will never stay there again!! Unprofessional front desk Staff. When we spoke they just looked at us.