I would stay again

Liked: Clean facilities and good breakfast.

Worst experience globally

Liked: Comfortable room
Disliked: Management- would not allow a change to reservation- tried 3 days before. Spoke to 3 people who insisted only manager could address ( she was not on site all weekend) I sent her a detailed email requesting a timely response. No answer.Assist. manager refused to accept my ada compliant support card for dog-charging an exorbitant $75.Was not given a receipt when checked out a day early ( told would send by email - 8 days later- still no receipt.Calls to booking com solved nothing. Hotel site would not talk to them.As both a Genius and Hilton Honors member, will never stay here again- although reception staff were good, management was rude, unprofessional, and certainly didn’t match their promise “to make the client happy”.

For what we needed was...

Disliked: The bed was really not comfortable and also the room AC did not work properly

Disappointing

Disliked: Beds were terrible, stains on the carpet.

Nice clean hotel and room.

Liked: Great customer service from front desk Tatiana
Disliked: Hot tube was not working and pool was not heated

Pleasant

Exceptional

Exceptional

Very good