Great customer service/disappointed room stay

Liked: The people at the front desk were very nice.
Disliked: The building is very old. Needs a lot of updating. Carpets were dirty. We found a used eyelash extension on the carpet when we entered the room. Chipped paint on the wall and ceiling. The TV stand/cabinets were missing parts of the wood on the bottom. It was also cracked. The bathroom sink had a slow drain. In all, the room felt like a motel feel. Nothing like a Hilton brand product.

Exceptional

Liked: great staff, very helpful

Exceptional

The staff was very friendly

Liked: I booked this hotel for family and friends because my daughter got married

Very good

It was all good.

Liked: Love Faye who does the breakfast there. It’s like your grandmother made it!

Price search the area before...

Liked: I loved the full breakfast! There was something for everyone. Haley was very pleasant and offered to help us if needed. No one wears nametags and this random man asked us where we were from; and kept talking to us even on the elevator. I guess he was the manager or someone from housekeeping because it looked like he was taking more washcloths to another guest. I would have mentioned the desk clerk, but he didn't have on a nametag.
Disliked: No bacon on the breakfast bar. I was overcharged for my stay. Prior to arriving, I had a full payment quote of $151.16 directly from the hotel. Another quote of $147 from Booking.com only to end up being charged $169.20 for 1 night! The hotel across the street was only $63/night! BIG RIPOFF!

It was okay. We travel...

Liked: Location was great and center to where we need to be.
Disliked: Pool was closed. Had we been notified of that we would have stayed at another location.

The lady at breakfast went...

Liked: Friendly staff