The room; continental breakfast and staff were all nice and proper as you would expect from this style of hotel. The pool's dirtiness was the most disappointing part. Main reason I booked this hotel.

Liked: The cleanliness of the room.
Disliked: Indoor pool was dirty. Insects and other items were floating around the pool. The pool also had a sliminess to it on the walls and bottom, such as it hasn't been properly maintained.

I am still waiting for a refund since they double charged me then instructed me to call to make a complaint and request a virtual credit card. The manager of hotel hasn't returned my calls regarding the matter.

Liked: The room was clean and bed comfortable.
Disliked: Double charged.

The service and people were amazing. Beautiful room and community area. Can't wait to stay again.

Liked: Everything.
Disliked: None.

When we left the first thing my husband and I said was we would stay here again in a heartbeat. Everyone was great!

Liked: Friendly; comfortable bed & linens.
Disliked: Hair dryer broke the only time we used it.

Overall, facilities were OK for...

Liked: The hallway on the third floor had an off smell like body odor. The drain in our sink was very slow. Took 10 minutes for it to drain. The toilet in the room was too low. The curtains had water stains on them. The outlet jack for USB cable did not work next to the bed. The rest of the facility that I saw was clean.

Superb

It was great and awesome!!!

Liked: The breakfast was awesome, liked the little store like area where you could buy drinks and snacks. The check in counter had samples of chocolate fudge.

Exceptional

Liked: Staff was amazing.
Disliked: Nothing

Exceptional

Exceptional

Superb

Exceptional

Everything was good, I would...

Liked: Alexandra at the front desk was amazing.
Disliked: There was no shampoo in the shower and no wash clothes. The room wasn’t vacuumed well.