The room; continental breakfast and staff were all nice and proper as you would expect from this style of hotel. The pool's dirtiness was the most disappointing part. Main reason I booked this hotel.

Liked: The cleanliness of the room.
Disliked: Indoor pool was dirty. Insects and other items were floating around the pool. The pool also had a sliminess to it on the walls and bottom, such as it hasn't been properly maintained.

I am still waiting for a refund since they double charged me then instructed me to call to make a complaint and request a virtual credit card. The manager of hotel hasn't returned my calls regarding the matter.

Liked: The room was clean and bed comfortable.
Disliked: Double charged.

The service and people were amazing. Beautiful room and community area. Can't wait to stay again.

Liked: Everything.
Disliked: None.

When we left the first thing my husband and I said was we would stay here again in a heartbeat. Everyone was great!

Liked: Friendly; comfortable bed & linens.
Disliked: Hair dryer broke the only time we used it.

Exceptional

Exceptional

Superb

Exceptional

Everything was good, I would...

Liked: Alexandra at the front desk was amazing.
Disliked: There was no shampoo in the shower and no wash clothes. The room wasn’t vacuumed well.

Perfect

Liked: Waffles were exceptional!

Superb

Pleasant

Disliked: Room noise heard nextdoor conversation

Exceptional