Exceptional

Liked: Everything.Smithfield is a quiet small with basic fast food and grocery stores within walking distance of the hotel.Sussex is less than 10 minutes away where all of your nice restaurants are.My double queen room was as big as a small studio apartment.Will always stay here whenever I have to come back to Smithfield.

Great hotel overall! Would stay...

Liked: The hot breakfast was amazing and the staff were so friendly, overall it was a beautiful hotel!
Disliked: The pool was closed most of our stay which is a big reason we booked this hotel, my 2 year old was not happy at all… very disappointed about that and the bathrooms are not very clean as there was a lot of hair/pubic hair all around the tub and floor

Very good

The stay was only for...

Liked: Breakfast was ok and the location was ok
Disliked: There was no complain

Proper corrective actions and additional...

Liked: Front desk clerk attempted to charge card used to book room, without having card or myself present to check in, FOUR times in less than a few minutes triggering a fraud alert locking my card and all accounts at the financial institution preventing me from using the card, or accessing any of my other accounts. Refused check in and was told, "it's not our problem."
Disliked: Front desk clerk attempted to charge card used to book room, without having card or myself present to check in, FOUR times in less than a few minutes triggering a fraud alert locking my card and all accounts at the financial institution preventing me from using the card, or accessing any of my other accounts. Refused check in and was told, "it's not our problem."

Exceptional

Superb

Very good

Liked: Locate Was great Nice and quiet, easy to get In-N-Out of.

Good